Frequently Asked Questions

Because our products are made with only natural and organic ingredients in small batches, for best result use within 6 months.  To help keep the product's effectiveness, please store it in a dry/cool away from direct sunlight and other heat sources, and follow the usage directions on the product label.

If you don't like the products, please contact us at love@skinapy.com and let us know  within 7 days after receiving them so we can help you find a solution that meets your needs.

One of our goals is to minimize the impact on the environment when making our products; therefore, all of our products and packaging are either biodegradable, compostable, recyclable, and/or reusable. Learn more about our eco-friendly goal.

Absolutely not! We do not test any of our products on animal.

We hand-make everything in small batches in San Jose, California.

Contiguous US states:  FREE on orders over $75 or $5 flat rate.
Alaska and Hawaii: FREE on orders over $100 or $10 flat rate.

Due to the nature of our natural and handmade products, we are unable to accept returns or exchanges. If you are unsatisfied with our products in any ways, please contact us at love@skinapy.com within 7 days after receiving them so we can help you find a solution that meets your needs.  

Please give us 1-3 business days to process your order before shipping to your destination through USPS. After your order is processed and shipped, it can take 2-7 business days to arrive, depending on how far you are from San Jose, California.

When your order has been fulfilled and shipped, you will receive an email notification with a link to track the shipping status.

We do not offer rush shipping at this time, but might consider it in the near future.

Please contact the shipping carrier for assistance if your order did not arrived on the day indicated by the carrier.

If the products arrived damaged or defective, please email us at love@skinapy.com with pictures within 7 days after receiving for an exchange, refund or store credits.

We accept major credit cards including Visa, MasterCard, Discover, and PayPal.

Please contact us if you encounter any issues during checkout and we will help you have a smooth checkout process.

Yes, the site is fully secured using the latest SSL technologies.

We do not charge or collect sales in states other than California. When you make a purchase delivered to a California address, we charge and collect sales tax according to the local rate where the items are being shipped to.

We have a Gift Box made from 100% recycled paper filled with crinkles, tied with a hem twine, and adorn with a beautiful paper flower and a precut blank gift note. Simply add the Gift Box to your cart and let us know which products need to be gift wrapped.

Sorry, we don't offer gift certificates at this time.

Sorry, we are unable to offer free samples at this time, but are thinking about it in the near future.

1150 Murphy Ave, Ste 240
San Jose, CA 95131